Shipping
ORDER PROCESSING TIMES
For items that are listed as 'in stock' or available for immediate purchase, your order will be processed within 3-5 days (excluding weekends and Bank holidays) of receiving your order confirmation and payment.
For custom and bespoke items, lead time will vary depending on the design requirements. We will contact you within 24 hours (excluding weekends and Bank holidays) of receiving your enquiry and discuss timeframes with you.
Got an urgent project or gift requirement? Please let us know and we will do our very best to meet your time schedule.
FREE LOCAL PICKUP
- Collection from our workshop in Ferndown, Dorset, is available Monday - Friday.
- As this is a functioning industrial premise, collection is by pre-agreed appointment times only.
UK DELIVERY
- Shipping charges for your order will be calculated and displayed at checkout.
- Some larger, heavier items may incur a shipping surcharge as detailed below.
- UK orders are sent via a tracked courier and usually take 1-3 days from the item leaving our workshop.
All UK orders are sent via a tracked courier and typically arrive within 1–3 working days from dispatch.
Delivery surcharges apply to certain items / areas:
- Orders of 3 or more large items (eg. obelisks) where they are unable to nest inside one another +£15 per additional item.
- Scotland: +£6
- Scottish Grampian: +£15
- Scottish Highlands: +£35
- A separate invoice will be sent for delivery surcharges. In the event you no longer wish to proceed with your purchase, you order will be cancelled and payment refunded, in full.
Please note:
We currently do not ship to Northern Ireland, Republic of Ireland, Isle of Man, Channel Islands, Isles of Scilly, or Scottish Islands.
We do not ship to Europe, or internationally, at the current time.
WHOLESALE CUSTOMERS
- For wholesale customers, shipping rates will be determined by the size (volume) and weight of your order. Alternative courier options may be preferable - please contact us directly to discuss your requirements.